Exchange or return? That's possible!
Don't worry, we're here to help! Read here how to easily return your order.
Don't worry, returns are easily arranged.
We understand that you sometimes change your mind. No stress: returning and exchanging with us is very easy.
Your reflection period
You have the right to cancel your order up to 14 days after the day of receipt without giving any reason. After cancellation, you have another 14 days to return the product.
Conditions
- Return the product complete and preferably in the original packaging.
- For mermaid tails, bikinis, and monofins: exchanges are only possible if they have not been used for swimming.
- Products must be clean and neat to qualify for return or exchange.
If the product is damaged or the packaging is more damaged than necessary to try the product, we may charge you for the depreciation of the product. So please handle the product with care and ensure it is well packaged when returning.
Would you like to register a return?
Would you like to exchange or return something? Follow the steps below:
- Download the return form and fill it out as completely as possible.
- Place the return form in the package together with the product you want to return. Make sure the product is complete, clean, and preferably returned in the original packaging.
- Send the package to our return address. The costs for the return shipment are at your own expense. You do not pay extra shipping costs for an exchange.
- Receive your refund or exchange. Within 14 working days after receipt, we will refund the amount or send you your new product.
- Having trouble? Feel free to contact us at info@mermaidsisters.nl.
Notice: depreciation of value
Of course, you may try out a product, but please handle it with care. If the product or its packaging is more damaged than necessary, we may deduct part of its value. So make sure to return your product well packaged and in its original condition.
Damaged or incorrectly delivered?
Oh no! Did you receive something that was damaged or incorrect? Let us know within 3 days after receipt, and we will solve it for you right away.
Haven’t received a shipping confirmation yet?
Do you want to cancel or change your order before it has been shipped? Send us a quick message, and we will check what is still possible.
You will receive a reply from us within 5 working days after we have received the form below.
